91ph Responsible Gaming
Gaming is meant to be fun. At 91ph, we want every Filipino player to enjoy our platform in a healthy, balanced way. This page outlines the tools, guidelines, and support resources available to help you stay in control at all times.
Our Commitment to Safe Play
At 91ph, responsible gaming is not just a policy — it is a core part of how we operate. We believe that entertainment should always remain enjoyable, and we are committed to providing Filipino players with the tools and information they need to make informed decisions about their gaming habits.
Deposit & Spend Limits
You can set daily, weekly, or monthly deposit limits on your 91ph account at any time. These limits help you stay within a budget that is comfortable for you. Once a limit is set, it takes effect immediately and can only be increased after a mandatory cooling-off period. This gives you full control over how much you spend on the platform. We encourage all Filipino players to use this feature as a first step toward responsible play.
Session Time-Outs
If you feel you need a short break from gaming, our time-out feature lets you pause your account for a set period — from 24 hours up to several weeks. During a time-out, you will not be able to log in or place any bets on the platform. This is a quick and effective way to step back and reassess your gaming habits without permanently closing your account. You can request a time-out at any time by contacting our support team.
Self-Exclusion
For players who feel they need a longer break, self-exclusion allows you to block access to your 91ph account for an extended period of six months or more. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. We take self-exclusion requests seriously and process them promptly to ensure your wellbeing is protected. If you wish to self-exclude, please reach out to our support team using the contact details in the footer of this page.
Underage Gaming Prevention
91ph strictly prohibits anyone under the age of 21 from registering or playing on our platform, in accordance with Philippine gaming regulations. We verify the age of all players during the registration process and may request additional documentation at any time. If we suspect that a minor is attempting to access the platform, we will immediately suspend the account pending investigation. We urge parents and guardians to use parental control software to prevent minors from accessing online gaming sites.
Reality Checks
Our platform can send you periodic reminders showing how long you have been playing and how much you have spent during your current session. These reality checks are designed to help you stay aware of your gaming activity and make conscious decisions about whether to continue. You can customise the frequency of these reminders in your account settings. Staying informed about your own behaviour is one of the most effective ways to keep gaming fun and under control.
Support & Counselling
If you or someone you know is struggling with problem gambling, help is available. Our support team can point you toward professional counselling services and helplines available in the Philippines. We work alongside recognised organisations that specialise in gambling addiction support to ensure that Filipino players have access to the right resources. You are never alone — reaching out is always the right first step toward regaining control.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or experience. Knowing the warning signs is the first step toward getting help. If any of the following apply to you or someone you know, we encourage you to seek support immediately.
- Spending more money on gaming than you can afford, or borrowing money to fund your gaming activity.
- Feeling restless, irritable, or anxious when you are not able to play, or when you try to cut down.
- Chasing losses by continuing to play in an attempt to win back money you have already lost.
- Neglecting work, family, or personal responsibilities because of time spent gaming.
- Hiding your gaming activity from friends or family, or lying about how much time or money you spend.
- Using gaming as a way to escape from stress, depression, anxiety, or other personal problems.
Where to Get Help in the Philippines
If you are concerned about your gaming habits, the following organisations can provide confidential support and guidance:
- National Council on Problem Gambling Philippines — available for counselling and referrals.
- In Touch Community Services — mental health support and crisis counselling.
- PAGCOR Responsible Gaming Programme — official resources from the Philippine Amusement and Gaming Corporation.
You can also contact the 91ph support team directly using the email address listed in the footer of this page, and we will assist you in accessing the right support.